Returns & Exchanges


Garçon Model® will accept returns and exchanges within 30 days of shipping by emailing customer service. Based on current laws and health concerns, we cannot accept exchanges/returns of used or worn underwear & swimwear unless deemed defective.

Once your order has been approved for return, send the package back at your cost with the mention "Returned Goods" by regular mail to:

Garçon Model Ltd. (Returned Goods)
422 Richards St, Suite 170
Vancouver, BC, V6B 2Z4,
Canada

Important:
  • Garçon Model will NOT cover the shipping cost of your return or exchange.
  • Items must arrive back in the same condition in which they were sent: new, unworn and not washed, and in the original packaging with their tags.
  • A refund will be issued once we receive the returned items. Lost in transit items will not be compensated for.
  • All exchanges are subject to availability.
  • Refunds will be issued in the original form of payment.
  • Refunds are applicable to the goods only and do not include any customs and shipping charges.
  • If your item(s) was purchased from one of our reseller stores, it will need to be exchanged or returned to that specific location.

For any questions regarding returns & exchanges, please email us at customerservice@garconmodel.com